Frequently Asked Questions

Can I cancel a Booking?

Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking. After that, 50% refund up to 7 days before check-in. No refunds after that.

Do you offer early check-ins or late check-outs?

Check-in begins at 4:00pm. Due to room turnover and cleaning protocols we are unable to accommodate early check-ins or late check-outs.

Are there hotel staff on-site?

We are a non-traditional boutique hotel offering a contactless experience. We do not have staff on-site 24/7, but if there is anything you should need during your stay please give us a call at 615-619-6770 ext 1 or email us to reach a hotel staff member.

Is there a check-in / check-out desk?

We are a non-traditional boutique hotel offering a contactless experience. No need to check-in with us when you arrive, just go straight to your room and type in the door code provided in your welcome message. We do not have staff on-site 24/7, but if there is anything you should need during your stay please give us a call at 615-619-6770 ext 1 or email us to reach a hotel staff member.

is there parking?

The Reunion Hotel provides eight dedicated parking spots free of charge. Three parking spots and one ADA compliant parking spot are located behind the hotel. Five additional parking spots are located in the Premier Parking lot located diagonally across the street at 1015 Clearview Avenue, Nashville, TN 37206.

What if i have more than one vehicle?

Due to limited parking spaces, one parking pass is provided per room. The parking pass must be displayed on the vehicle's dashboard when parked in the designated Reunion Hotel parking spot. Parking passes are located in your room.

Are children welcome?

All guests must be at least 21 years old.

Noise

Please be aware that due to our attachment to a popular bar and proximity to other establishments, noise levels may be higher, especially during peak hours and on weekends. We are unable to control noise from surrounding bars and establishments. For your comfort, every room is equipped with earplugs and sound machines to help with the any noise. If you are seeking an exceptionally quiet stay, our location may not be the best fit.

Is there a minimum stay?

No minimums or maximums.

Do you have hair dryers in the room?

Yes.

Do we allow smoking?

Smoking is allowed outside the building, including in the courtyard and on the rooftop patio.

Is there a mini-bar in the room?

Not yet, but stay tuned - we’ll be adding some great options to choose from soon!

Do we offer complimentary coffee?

Yes. The community pantry, located on the second floor, has a Keurig coffee machine and all the necessities for making a cup of coffee. At the pantry, you'll also find carafes for bringing filtered water back to your room. Additionally, the pantry is stocked with plateware, silverware and paper towels in case you've hit the late night walk up window at 5 Points Pizza (hint, hint).

Are there convenient transportation options?

Yes. Nashville has a bountiful supply of Uber and Lyft drivers, as well as the new electric scooters from Bird and Lime. We're a 15 minute car ride from the airport and just a few minutes from downtown. There's a B-cycle station right in front of the hotel that allows you to rent bikes and hop around to different neighborhoods. We're also located in a very walkable neighborhood.

Is there Room Service?

Guests can order food from the bar from the comfort of their room via a QR code located on the TV home screen. Guests may order beer at the bar and take it back to their room to enjoy!

Is there a gym on site?

No, but there are numerous walkable options in East Nashville such as GYM 5, East Nashville Hot Yoga, Orange Theory, and Verticity Cycling Studio.

Where is the closest park or bike trail?

Shelby Park and Shelby Bottoms Greenway offer miles of bike trails along the Cumberland River. There is a B-cycle station right in front of the hotel if you want to rent a bike.

Do you have an ice machine?

Yes! There is an ice machine located in the community pantry on the second floor. Additionally, rooms 301 & 302 are equipped with their own mini ice machines.